Using patient experience data to support improvements in inpatient mental health care: the EURIPIDES multimethod study

Weich, Scott; Fenton, Sarah-Jane; Staniszewska, Sophie; Canaway, Alastair; Crepaz-Keay, David; Larkin, Michael; Madan, Jason; Mockford, Carole; Bhui, Kamaldeep; Newton, Elizabeth; Croft, Charlotte; Foye, Una; Cairns, Aimee; Ormerod, Emma; Jeffreys, Stephen; Griffiths, Frances

doi:10.3310/hsdr08210

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This study found the patient experience feedback cycle was rarely completed, and despite diverse approaches to gathering feedback in inpatient settings, approaches to analysing and using this information remain underdeveloped.

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Scott Weich ^1,^2,^*, Sarah-Jane Fenton ^1,³, Sophie Staniszewska ⁴, Alastair Canaway ¹, David Crepaz-Keay ⁵, Michael Larkin ⁶, Jason Madan ¹, Carole Mockford ¹, Kamaldeep Bhui ⁷, Elizabeth Newton ⁸, Charlotte Croft ⁹, Una Foye ^7,¹⁰, Aimee Cairns ¹, Emma Ormerod ¹¹, Stephen Jeffreys ^5,¹¹, Frances Griffiths ¹

¹ Warwick Medical School, University of Warwick, Coventry, UK
² School of Health and Related Research (ScHARR), University of Sheffield, Sheffield, UK
³ Institute for Mental Health, University of Birmingham, Birmingham, UK
⁴ Warwick Research in Nursing, Warwick Medical School, University of Warwick, Coventry, UK
⁵ Mental Health Foundation, London, UK
⁶ School of Life and Health Sciences, Aston University, Birmingham, UK
⁷ Centre for Psychiatry, Wolfson Institute of Preventative Medicine – Barts and The London, Queen Mary University of London, London, UK
⁸ School of Psychology, University of Birmingham, Birmingham, UK
⁹ Warwick Business School, University of Warwick, Coventry, UK
¹⁰ Institute of Psychiatry, Psychology and Neuroscience, King’s College London, London, UK
¹¹ National Survivor User Network, London, UK
^* Corresponding author Email: s.weich@sheffield.ac.uk

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